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Support
Something not working, or a question about Voceno? Email us.
Contact us
Email: TODO-support@example.com
Tell us your phone model, your iOS version and what happened. A screenshot helps.
Frequently asked questions
How do I restore my subscription?
Go to Profile → Account → Subscription and tap Restore Purchases. If you subscribed while signed in, sign in first with the same email or Apple ID, then restore.
How do I keep my progress on a new phone?
On your current phone, go to Profile and tap Back up and use on other devices, then sign in with email or Apple. On the new phone, sign in the same way. Your progress syncs when you’re online: when you open the app, after a session or review, and before AI feedback. Without an account, progress stays on one phone.
Does the app work offline?
Yes. Vocabulary, review and scenarios with self-check all work without a connection. AI feedback, signing in and buying a subscription need one.
How do I download audio for offline use?
Go to Profile and tap Download all audio while you’re online. It downloads the clips for your chosen accent; choose Include the other accent to get both US and UK.
The AI feedback looks wrong. What should I do?
Tap “This feedback is wrong” on the correction you disagree with. The report reaches us and helps us improve the feedback. You can also email us with details.
How do I delete my account?
Go to Profile → Account → Delete account. The Delete your account page has the full steps.